Privacy Policy

We collect personal information that you provide directly to us when you create an account, organize events, purchase tickets, or contact us. This includes your name, email address, phone number, physical address, payment information, profile pictures, and any other information you choose to provide. When you create events, we also collect event details, descriptions, images, and pricing information. This information is necessary to provide our services and facilitate event transactions.

We automatically collect information about how you use StickyEvent, including your IP address, browser type, device information, operating system, pages visited, time spent on pages, links clicked, and search queries. We use cookies and similar tracking technologies to collect this data. This helps us understand user behavior, improve our platform, and provide personalized experiences. We also collect information about event views, ticket purchases, and voting patterns to generate analytics.

With your permission, we may collect location data from your device to help you discover events near you and provide location-based services. We collect precise location data only when you explicitly grant permission through your device settings. We also derive approximate location from your IP address to show relevant events and comply with local regulations. You can disable location sharing at any time through your device or account settings.

When you communicate with us or other users through our platform, we collect and store the content of those communications. This includes messages sent through our contact forms, customer support interactions, event discussions, and any feedback you provide. We also collect metadata about communications such as timestamps and participant information. This data helps us provide support and improve our services.

We use your information primarily to provide and maintain StickyEvent services. This includes creating and managing your account, processing event registrations and ticket purchases, facilitating payments, enabling event organization features, providing customer support, and delivering notifications about your events and activities. We also use your data to verify your identity, prevent fraud, and ensure platform security. This processing is necessary for the performance of our contract with you.

We analyze usage data to understand how users interact with our platform, identify areas for improvement, develop new features, and optimize performance. This includes A/B testing different features, analyzing user flows, tracking conversion rates, and identifying technical issues. We use aggregated and anonymized data for these analytics purposes. This processing is based on our legitimate interest in improving our services and user experience.

With your consent, we use your information to send marketing communications about new features, events you might be interested in, and promotional offers. We also send important service updates, security notifications, and account-related communications that are necessary for our service. You can opt out of marketing communications at any time while continuing to receive essential service communications. We personalize our communications based on your preferences and behavior.

We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to lawful requests from public authorities, enforcing our terms of service, protecting our rights and property, ensuring platform safety, and preventing illegal activities. We may also use your data for tax reporting, anti-money laundering compliance, and other regulatory requirements. This processing is necessary for compliance with legal obligations.

When you purchase tickets or participate in events, we share necessary information with event organizers including your name, contact details, ticket information, and any additional data you provide during registration. Organizers need this information to manage their events, communicate with attendees, and ensure event security. We require organizers to use this data responsibly and in accordance with applicable privacy laws. You can review what information is shared before completing any purchase or registration.

We work with trusted third-party service providers to help us deliver our services. These include payment processors, email service providers, cloud hosting services, analytics providers, and customer support tools. We share only the minimum necessary information with these providers and require them to protect your data through contractual agreements. These providers are prohibited from using your information for their own purposes. We regularly review and audit our service providers' data practices.

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. This includes responding to court orders, subpoenas, and other legal processes, cooperating with law enforcement investigations, and preventing fraud or other illegal activities. We will notify you of such disclosures when legally permitted and will challenge overly broad requests for user data.

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. You will have the opportunity to delete your account before any such transfer. Any acquiring company would be required to honor the commitments made in this privacy policy regarding previously collected data.

We implement industry-standard security measures to protect your data including encryption of data in transit and at rest, secure HTTPS connections, regular security updates and patches, access controls and authentication systems, and network security measures. We use reputable cloud service providers with robust security certifications. Our systems undergo regular security audits and vulnerability assessments. We maintain backups to ensure data availability and recovery capabilities.

We have strict internal policies governing access to user data. Only authorized personnel with legitimate business needs can access personal information, and all access is logged and monitored. Our employees receive regular privacy and security training. We conduct background checks on employees with access to sensitive data. We have incident response procedures in place to quickly address any security breaches or data incidents.

Our offices and data centers employ physical security measures including access controls, surveillance systems, and secure disposal of hardware. We work with cloud providers that maintain certified data centers with multiple layers of physical security. All equipment containing user data is properly secured and disposed of using industry-standard data destruction methods when no longer needed.

In the unlikely event of a data breach, we have procedures in place to quickly assess the incident, contain the breach, and notify affected users and authorities as required by law. We will provide clear information about what data was involved, what we are doing to address the issue, and steps you can take to protect yourself. We continuously review and update our security measures to prevent future incidents.

You have the right to access your personal information and receive a copy of the data we hold about you. You can view and download most of your data directly from your account settings. For additional information not available in your account, you can contact our support team. We will provide the data in a commonly used, machine-readable format. You also have the right to data portability, allowing you to obtain and reuse your data for your own purposes across different services.

You can update most of your personal information directly through your account settings. If you notice any inaccuracies in your data or need help updating information you cannot change yourself, please contact our support team. We will promptly correct any errors and update your information. You are responsible for keeping your information current and accurate. We may need to verify your identity before making certain changes to your account.

You can delete your account and personal information at any time through your account settings or by contacting support. When you delete your account, we will remove your personal information from our active systems within 30 days. However, we may retain certain information for legitimate business purposes such as fraud prevention, legal compliance, or to honor transaction records. Anonymized data may be retained for analytics purposes. We will inform you of any information that cannot be deleted and the reasons why.

You can control your marketing preferences through your account settings or by using the unsubscribe links in our emails. You can opt out of promotional emails while continuing to receive important service notifications. We will honor your preferences within 48 hours of receiving your request. You can also adjust notification settings for different types of communications. Even if you opt out of marketing communications, we may still send you important account and security-related messages.

We use several types of cookies and similar technologies: Essential cookies that are necessary for the platform to function properly, Analytics cookies that help us understand how users interact with our site, Functional cookies that remember your preferences and settings, and Marketing cookies that enable personalized advertising (with your consent). We also use local storage and session storage to enhance your experience. Third-party cookies may be set by our service providers and partners.

You can control cookies through your browser settings and our cookie consent banner. Most browsers allow you to block or delete cookies, though this may impact site functionality. You can set your browser to notify you when cookies are being used or block all cookies entirely. We provide granular cookie controls that let you choose which types of cookies to accept. Your cookie preferences are remembered for future visits to our site.

In addition to cookies, we use other tracking technologies such as web beacons, pixel tags, and similar technologies in our emails and website to track engagement and gather analytics data. These technologies help us understand user behavior, measure campaign effectiveness, and improve our services. We may also use device fingerprinting for fraud prevention and security purposes. All tracking is subject to your consent and privacy preferences.

We work with third-party analytics and advertising partners who may use tracking technologies on our site. This includes services like Google Analytics, social media pixels, and advertising networks. These partners may collect information about your online activities across different websites. You can opt out of many third-party tracking services through industry opt-out tools or by adjusting your cookie preferences in our consent manager.